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FAQ

  • Do you only work by appointment or can I just walk in?
    In order to give each client that comes into our store the attention and service they deserve we do require an appointment. We want to make sure that there is a consultant available to answer any question you may have about any of the products in our store and properly assist you from the beginning to the end of your scheduled appointment.
  • I already have my dress, I just need a veil, do I still need an appointment?"
    Yes, It is still best to make an appointment for veils and accessories so we will have time to go over all options in detail to ensure you get exactly what you want. Accessories and finishing touches can complete the overall vision of how you want to look on your wedding day.
  • How long are appointment times?
    First time appointments run an hour and a half as we've found that this is a perfect length of time to try on a good selection of gowns without getting overwhelmed. Follow up and accessory appointments are generally scheduled in one hour increments.
  • How many people can I bring to my appointment?
    During a regular appointment we recommend that you limit your party to two (2) -three (3) guests during your visit, as we are a cozy little boutique with limited seating. We have found that the opinions of a trusted few always make for an easier decision for the client, rather than being overwhelmed by an onslaught of opinions. If you do want to bring your entire bride tribe with you we do offer private appointments where you can bring up to 10 guests and have a two hour appointment with light snacks and beverages. (cost is $150-$500)
  • Do you charge for appointments?
    No, we do not charge for appointments, however we do require a valid credit card to secure the scheduling of an appointment. There is no penalty for clients who cancel their appointment in advance and we ask that you do so at least 24 hours in advance so we may offer your space to other clients. Clients that do not show up for a scheduled appointment with no prior warning will be subject to a $75 “no show” fee which will be incurred 15 minutes after the appointment was scheduled to begin.
  • How should I prepare for my appointment?
    We recommend you visit our Pinterest page online or other sites prior to your appointment for inspiration. If you have a designer or type of gown in mind, it will help us to better know your style and help you find the dress of your dreams. An overall idea and/or feel for what kind of wedding you're having can also be of use selecting styles of gowns. Your stylist will also have some recommendations in mind for that you will love, but any information that can help us get started in the selection process is a huge asset.
  • What should I bring with me to my appointment?
    Please bring any undergarments, including panties and bra, similar to the style you'll be wearing on your wedding day. In addition, bring any footwear (shoes/heels) of a height that is similar to what you think you will wear on your wedding day.
  • What is a trunk show?
    Trunk shows are a specially scheduled events where we work exclusively with a designer to bring a special or extended selection of a particular line into our store. Trunk shows are limited, exclusive engagements, usually only lasting a few days and the featured designs are only available to clients while they are in our store. Once a trunk show is over, those designs are gone, likely never to return! So if you fall in love with a particular design, act fast as once those gowns are packed up and gone, so is your opportunity to get that specific dress. Remember, since these are exclusive events appointments fill up quickly, so we recommend you book early if you'd like to attend.
  • When should I order my wedding dress?
    We suggest purchasing your dress at least 8–12 months prior to your wedding date, so you have time built in for fittings and accessorizing. There are rush options for weddings under 6 months, but rush fees do apply.
  • What if my wedding is less than 6 months away?
    Don't panic! We have plenty of options for you if your wedding is less than 6 months away. Many of our designers offer rush delivery (additional fees apply) on their gowns but you can also always purchase one of our gowns from our in store collection and go home with your gown that day! Talk to us, tell us your story and we'll help you find your perfect wedding gown!
  • What is the typical turn around once I order my dress?
    On average the gowns in our store typically take four to six months from order to completion and arrival in store. Gowns with custom changes will usually take longer, times may vary depending on the gown.
  • Do you offer alterations?
    Unfortunately, at this time we are not offering in store alterations.
  • Do I have to pay for my gown all at once?
    If we are special ordering your gown, a 60% deposit will be required before your order can be placed, with the remaining balance due once your gown arrives in our store. If you are purchasing a gown direct from our collection and taking it home that day then you will be required to pay for your gown 100% in full before it can leave the store. For your convenience we accept cash, Visa, Mastercard, Discover or debit card.
  • I was so overwhelmed when I chose my gown, I forgot all about accessories, now what?"
    Choosing your gown can be super exciting and sometimes overwhelming. Not to worry, you can always schedule a second appointment to focus specifically on veils and accessories.
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